- Quick Introduction and DFW to LHR (AA Business)
- LHR layover
- LHR to SIN (BA Business)
- Ritz Carlton Kuala Lumpur
- Penang to Hong Kong (Malaysia First Class)
- Hong Kong to Haneda (Cathay Pacific First Class)
- Tokyo Layover
- Tokyo to Los Angeles (JAL First Class)
Lydia and I had to spend a night in Kuala Lumpur on our recent trip back to Malaysia (full trip report coming!) to get your US visas renewed. Instead of staying at our usual Doubletree or Hilton Kuala Lumpur spots, we decided to stay at the Ritz Carlton due to a pretty good deal from booking with American Express Platinum Leading Hotels & Resorts program. As part of booking with Amex, we would be getting a room upgrade, complimentary breakfast and guaranteed late checkout till 4pm. On top of those perks, Amex offers a hotel specific perk like a free lunch or spa credit. In our case, it was a $100 USD dining credit per stay which was the kicker for us considering the room rate was $180 USD after taxes. A $80USD per night rate at a Ritz Carlton seems like a awesome deal!
Since we had a ton of luggage, we arrived at the Ritz from KLIA via taxi. A porter was on hand on greet us and help with the luggage. What was amazing was that the porter addressed me by name when he handed me the luggage stubs. I'm guessing the took a peek at our airline luggage tags to figure out our names - what great service to start.
They did manage to find a room ready even though we arrived earlier than the check-in time at around nine in the morning. The front desk agent than went over our perks as part of booking with Amex and we were caught surprised that instead of the $100 USD dining credit, we were offered a afternoon tea instead. I didn't make a big fuss about it then since we were given lounge access even though this was not an entitlement.
We did later found out that there was no afternoon tea available on the day we were at the Ritz which was really disappointing. Since it wasn't available, the front desk should have proactively swapped out the perk for something else. We eventually went back to the front desk to make a fuss about it and only after standing firm did the front desk manager "replaced" the afternoon tea with the $100USD dining credit.
It looked like we had been upgraded to a next category room from the cheapest room that we had booked. It wasn't terribly large but I found the room nicely furnished and functional. I liked the fact that the TV was both in front of the sofa and bed allowing me to either laze in bed or relax by the sofa and watch the TV.
We also noticed what looked like last night's turn down amenity left behind and not cleaned up when we checked-in. This was definitely another no-no as a Ritz.
|Last night's turn down amenity|
Breakfast at the main restaurant the next day was a much more enjoyable experience. There was a good selection of cold cuts, fruits, yogurt and cereal as part of the buffet and a wide selection of made to order hot foods like nasi lemak, noodles, pancakes and truffle omelet.
|Breakfast at the main restaurant|
We returned to the room that night to be pleasantly surprised by an extensive turn down amenity of a fruit plate and a ton of chocolate and truffles.
We did have the chance to laze by the pool a couple of times after getting tired of shopping and eating. The hotel has two pools and we found the "second" pool by the spa area much more enjoyable since kids were not allowed and it was empty for most of the time we were there. The pool was also long enough if one wanted to do some lap. My biggest complain would be the lack of service around the pool area. There were no one around to help with towels or clean up towels/seats that were previously used.
|The "main" pool|
|The Spa Pool|
|Pavilion all ready for Chinese New Year|