Thursday, November 24, 2011

Great Service at Doubletree Kuala Lumpur

We're visiting Kuala Lumpur again during this long weekend and have decided to do some mattress running in both the Doubletree and PJ Hilton to get another free night thanks to the Q4 promo.

The Doubletree is starting to become one of our favorites in KL. Received an email a couple of days before check-in by the hotel advising that we've been upgraded due to Gold status and invited to proceed straight to the Executive Lounge for check-in.

We were warmly welcome during check-in and promptly checked-in and provided room keys. On arrival in the room, we noticed that this was either a smoking room or obviously someone had stolen a puff in the room. We went back to the lounge to ask for a room change and was promptly invited to have a seat in the lounge while they tried to find us another room. We weren't in a rush so we enjoy some snacks and coffee while we waited.

The manager apologized about the room situation and upgraded us to a suite since the room category we booked in would only be available 2-3 hours later.

2nd pleasant surprise during our second stay here this weekend when a chef at the Malay/Indian station at the Makan Makan Restaurant went above and beyond during breakfast buffet. Lydia was asking if there were any murtabaks on offer (Indian meat pancakes) that were REALLY good when we first had them during our first time at the Doubletree. He informed her that they rotate some of the breakfast items and that it was not available today. Much to our surprise, he shows up at our table 15 minutes later with some specially made murtabak.. We were impressed..

Such a good service and recovery! Kudos to the staff at Doubletree!

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